Shipping policy

Americana Pipedream Shipping Policy

Order Processing & Shipping

  • Orders are processed within five business days and shipped via USPS, DHL eCommerce, UPS, or FedEx.

  • Shipping times are not guaranteed and may be affected by holidays, weather, sales, or high order volume.

  • International shipping is available, but costs vary based on carrier rates.

Lost or Damaged Packages

  • If your order is lost or damaged, we will replace it after a claim is approved by the carrier.

  • To file a claim, contact [email protected].

International Shipping

  • Customers are responsible for customs duties, taxes, and fees upon delivery.

  • Orders shipping via USPS may be sent through DHL eCommerce.

  • Mexico: We cannot ship used or issued goods. If rejected by customs, the customer is responsible for return shipping costs.

  • Make sure to check your countries, customs rules regarding restricted products including food, used goods, knives and more.

Shipping Adjustments

  • If the selected service is unavailable or costs 25% more than paid, we may switch to a comparable service at no extra charge.

  • If no alternative exists, we will contact you via [email protected].

APO & PO Box Addresses

  • APO addresses: Must use USPS.

  • PO Box addresses: Must use USPS, UPS SurePost, or DHL eCommerce.

Order Issues & Cancellations

  • If an item is in stock, we may cancel, refund, or hold the order and notify you via email.

  • Bikes & Night Vision Devices (NODs) cannot be canceled or returned unless defective or in original packaging. A 15% restocking fee applies unless defective.

Bike Parts & Accessories

  • Bike parts ship in partnership with GritShift OR RIPPIN MOTO within 5 business days. Returns are handled by Americana Pipedream.

Bike Shipping (Freight Only)

  • All bikes ship via freight.

  • We will call or email within 2 business days to confirm delivery details.

  • You must be present at the delivery location to accept the shipment.

  • If freight is returned due to address issues, access restrictions, or no one available to receive it, we will deduct freight costs from your refund.

  • Freight delivery typically takes 2 to 5 business days, but transit times are not guaranteed.

Contact Us

For any shipping-related questions, email [email protected].
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